Vice President of Product Growth & Customer Success | Jul 2023 - Current
Coming soon!
In the meantime, check out Lean Agile Intelligence and let us know what you think! Simply click on the logo below to access the Lean Agile Intelligence site.
Founder & Owner at Solution Wolfe | Apr 2022 – Current
- Solution Wolfe creates the solution tea blog about solutions that produce outcomes in business, science and technology.
- Solution Wolfe transitioned its focus to creating content as an open-source project. This shift was formally executed on the Solution Wolfe website in June 2023. Look around and let me know what you think :) Click here to send a message.
- Solution Wolfe used to be a business that consulted customers looking to scale their businesses leveraging Atlassian tools.
- Managed entire business independently, from negotiating agreements to securing payment for services.
- Notably did business with a leading appliance manufacturer to develop a proof of concept using Jira Align for their ecommerce initiatives.
Principal Consultant at Eliassen Group | Feb 2023 – Jul 2023
- Developed strategic partnership with Valiantys, resulting in a joint go-to-market strategy as a unified solution.
- Collaborated on creating a product book to empower the sales team with a tailored selling approach based on customer needs. This initiative also provided a framework for defining and categorizing offerings, allowing for better measurement of customer value and return on investment.
- Led workshops to analyze market conditions and refine our Biopharma go-to-market strategy.
- Assumed pre-sales engineer responsibilities when required.
- Unfortunately, my role, along with others, was eliminated during the week of July 10th, 2023.
Presales Engineer & Principal Consultant at Cprime | Aug 2021 – Apr 2022
- Successfully led a large financial institution in implementing collaborative systems and managing the transition to lean portfolio management, utilized Confluence, Jira Align, and Jira to facilitate meaningful collaboration at scale.
- On the first team dedicated to cross practice sales and my first experience in a dedicated pre-sales role. Focused on enhancing customer centricity, my efforts contributed to the expansion of enterprise sales across all practices at Cprime. By eliminating friction in the sales process, we empowered customers to make informed decisions along the pre-sales journey.
Senior Product Manager at Atlassian | Jun 2020 – Aug 2021
- Managed the work management value stream strategy & delivery for the Jira Align product. While in this role, this mostly included strategies to remove friction from the jobs to be done within Jira Align’s Backlog, Roadmap, Program Board, Program Room and Work Item Lists pages.
- Led the change for Jira Align’s engineering teams to organize around the flow of value in the product from the customer perspective. This resulted in true product ownership (including bugs) by the engineering teams, so they were better aligned with the jobs that the customer needed to do to achieve the value of the product.
- Once the engineering teams were aligned to value, championed aligning the other teams who touched the customer (support, sales, product, marketing, engineering) to a tiger team for Jira Align Work Management so we had had all the voices of the customer without any barriers aligned as one unit around the value we aimed to deliver.
- Led streamlining our processes for all Jira Align product operations across support, product and engineering using Jira Service Desk, Backbone Issue Sync for Jira, Jira, Jira Align and Confluence as well as an app built on top of Jira Service Desk to help us better visualize how we were doing in regards to SLAs so our product and engineering teams could be more responsive to our customers and not have to second guess what item is higher priority.
- Led the first alpha testing experiment for Jira Align showing how to create a system to build a prioritized backlog from continuous customer feedback.
Enterprise Solutions Architect at Atlassian | Jul 2019 – Jun 2020
- Spearheaded discovery workshops, enabling clients to achieve collaboration at scale using Jira Align, Jira, and Confluence.
- Successfully led a outcomes-driven proof of concept with a major health care insurance agency, securing a $3M license deal by demonstrating how Jira Align could realize their desired outcomes. Understanding the problem that needs to be solved and for who was the key to this success. Having a shared vision for what the future could look like with that key to success is ultimately what won the deal.
- Developed a dynamic remote curriculum during the COVID-19 lockdown to empower trainers and ensure customers' successful transition in adapting to new work paradigms.
Senior Consultant at LeadingAgile | Jul 2017 – Jul 2019
- Defined the ALM Tooling Services at LeadingAgile and created a plan flexible enough for Persona variations to deliver solutions on time and on budget.
- Created Persona Journey Training Curriculum for ALM Tools implemented.
- Collaborated with diverse customers ranging from software developers to VP of Engineering to tailor ALM tool configurations that align with their specific needs and optimize value generation, minimizing disruptions.
- Ensure the ALM Configuration guides a user who is new to a specific role to ensure understanding of how to achieve success with any given work item in the tool.
- Acquired proficiency in Groovy coding to deliver optimal solutions for Jira users. I’m not a developer but I can get my hands dirty. Check out the work I did here: https://github.com/AgileJess/Jira
- Successfully Implemented 10 different instances of a combination of VersionOne, Azure DevOps(VSTS), TFS and Jira (Cloud and Server).
Advisor at Ark Applications | Apr 2016 – Aug 2021
- Provided coaching and guidance on minimum viable product (MVP) and minimum marketable product (MMP) solutions for potential startup businesses, as well as existing startups in Ark's portfolio.
- Acted as a product, technology, and process coach for the Ark team and their businesses.
- Assisted in the evaluation of potential businesses to invest in and coached teams in developing and executing outcomes-based plans.
Program Manager/Agile Coach (contract) at Citi Bank | Feb 2017 – Jul 2017
- Streamlined software delivery through the implementation of a lean approach.
- Established a Scaled Product Management Process to improve sprint team acceptance and delivery readiness.
- Provided leadership and agile coaching to program teams across multiple locations, including India, Belfast, New York, Tampa, Tel Aviv, and Boston.
ScrumMaster/Agile Coach at Skynet Healthcare Technologies | Nov 2016 – Jan 2017
- Elevated expertise in Agile methodology, serving as a ScrumMaster, Program Manager, and QA Leader.
- Empowered and guided the testing team in creating test cases and recording testing activities in Visual Studio.
- Established a robust system for classifying defects and determining their priority/severity levels to ensure the visibility of Quality Metrics.
- Implemented an efficient process utilizing VSTS for capturing and delivering Epics, Features, Stories, Defects, Test Plans, Test Cases, and Tasks, thus enhancing the visibility of Product Strategy Development.
- Acted as a dedicated servant leader, both for the development team and executives.
- Facilitated and actively participated in key product and Scrum ceremonies, including product roadmap planning, milestone planning, sprint planning, product backlog refinement, daily scrum, sprint demos, and sprint retrospectives.
- Collaborated closely with support and hardware installation teams, specifically those involved in standing up new Elderly Care Facilities, to establish a streamlined process for managing workflow between the software development team and hardware installation teams.
ScrumMaster/Agile Coach at Malwarebytes | Feb 2016 – Nov 2016
- Provided teams at all levels of the org with coaching on agile principles and scaling product/feature development to maintain a startup culture.
- Facilitated collaborative governance amongst coaches & scrum masters in effort to identify areas of improvement.
- Guided folks in the roles of Product Owners and UX in breaking down ideas into actionable stories for developers.
- Implemented a VersionOne process to improve visibility on work, reduce obstacles and dependencies, and track progress towards strategic goals.
ScrumMaster/Agile Coach (contract) at American Express | Aug 2015 – Jan 2016
- Guided multiple teams in implementing agile practices and improving business processes aligned with lean and agile principles.
- Assessed team and organizational agile maturity to coach them towards higher levels of maturity in a sustainable and comfortable manner.
- Created a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
- Facilitated discussions, decision-making, and conflict resolution to ensure successful delivery of commitments.
- Assisted with internal and external communication, promoting transparency and information sharing.
- Supported and educated the Product Owner, particularly in product backlog refinement.
Senior Business Systems Analyst at WellCare Health Plans | Oct 2014 – Aug 2015
- Collaborated with stakeholders iteratively to elicit and prioritize requirements that we used to define the solution throughout the software development process.
- Collaborated with testing team to ensure clear understanding of requirements and address defects and improvements with developers.
- Investigated and understood the business process to identify potential gaps and how the new software solution, Pega, could benefit current processes.
- Adapted to changing business requirements and identified when changes were outside the scope of the sprint goals.
- Led and participated in SDLC activities, including release planning, sprint planning, backlog refinement, and daily stand-ups.
- Collaborated with other project teams (Webservices/APIs, Data Lake) working on initiative to ensure success for each area.
- Prepared regular project progress reports, burn ups, burn downs, and defect status reports.
Product Management/Consultant at SCC Soft Computer | Jan 2012 – Nov 2017
- Transitioned to contract consultant in Oct. 2014.
- Oversaw product initiatives with offshore development team to ensure client satisfaction.
- Took part in solving new business challenges related to NextGen Sequencing and the convergence of Molecular Genetics and Cytogenetics Technologies in one system to minimize user friction.
- Managed both Core Product Line features and Client Specific Product Line features, making decisions on merging Client Specific features with Core Product Line for all clients.
- Led development of Automated Microscope integration.
Cytogenetic Technologist at NeoGenomics Laboratories | Sep 2008 – Jan 2012
- Processed and analyzed Cytogenetic and FISH (fluorescent in situ hybridization) assays in a CLIA accredited laboratory to provide timely and accurate cancer diagnostic results for treating physicians.
- Successfully led implementation and maintenance of multiple MetaSystems automated cytogenetics slide scanning microscopes, reducing the turnaround time for results from 20 days (often overdue) to a maximum of 10 days (rarely overdue) and we often had results out in 5 days. This technological advancement was groundbreaking for the laboratory.
- Proficiently operated Bioview, Metasystems, and Applied Imaging software for automated slide analysis and manual picture capturing of FISH cells.
- Presented research on using PHA to address culture failure rates in peripheral blood at the esteemed 2010 AGT meeting.
Research Assistant at WuXi AppTec | Dec 2007 – Sep 2008
- Conducted chemical and biochemical electrophoresis assays following strict GLP/cGMP guidelines.
- Performed assays on biopharmaceutical products, in-process samples, and raw materials. Created detailed reports of findings.
- Assisted in developing and validating new assays. Revised SOPs and other documents accordingly.
- Performed environmental monitoring (EM) in effort to reduce risk of contamination in pharmaceutical manufacturing and testing environments using GMP and GLP standards.
- Certified in Level 4 Gowning (sterile gowning).
- Gained experience working in a BSL3 laboratory.
- Utilized advanced equipment and techniques for environmental monitoring such as RCS units, APC units, Matson Garvin, and Drager gas sampling to routinely conduct EM. Proficient in aseptic techniques, water and steam filtration, bacterial identification, plate streaking, and gram staining.
- Provided requested environmental monitoring for manufacturing operations to various clients.
